We welcome your complaints and suggestions as these will help us serve you better in the future.
Cim Finance has a solid & secure mechanism to ensure your complaints are heard and to take reasonable steps to ensure that they are handled fairly, consistently & promptly.
You may choose to contact us in any of the following ways.
Simply meet one of our staff members at counters and they will log your grievance accordingly.
If the Customer Experience Team is unable to resolve your concern on the spot, a written complaint will have to be filed by you. Your complaint will be referred to a dedicated personnel who will acknowledge receipt of same within two working days and provide you with a reference number. We endeavour to provide you with a decision on your complaint within 10 days depending on the nature and complexity of your complaint. If the Customer Experience team requires additional time, we shall inform you in writing regarding this.
If you are unsatisfied with the decision provided by the Customer Experience team, we request that you write to the Complaints Officer/ Coordinator at:
Tel: 203-6800
The Complaints Officer/ Coordinator will initiate an investigation and contact you to provide a decision on your complaint within 10 days.
If you are still unsatisfied with the decision provided by the Complaints Officer/ Coordinator of CIM Financial Services Ltd , you may write to the :
If you are still aggrieved and not satisfied by the resolutions provided to you or if you have not received a decision from CFL within 10 days as from the date CFL acknowledges receipt of your written complaint, you may refer your complaint to:
Office of Ombudsperson for Financial services
8th Floor, SICOM Tower, Wall Street, Ebène
Tel: 468-6475
Fax: 468-6473
Email: [email protected]
You would need to specify the nature of the complaint, the redress sought for and the reasons for your dissatisfaction duly accompanied by the following documents:
i. a copy of the complaint made to CIM Financial Services Ltd ;
ii. a copy of the decision made by CIM Financial Services Ltd ; and any other document or information which may be of relevance to your complaint.
If your application is approved, you can enjoy zero part payment on certain credit purchases and start your monthly payments as per your contract.
You can pay by :
Contact us or call the Customer Service department of Cim Finance on 203 6805.
You must submit your :
And if I’m already a Cim Finance client?
You just have to submit your ID card and/or your Cim Mokart for your next purchase.
In the event of late payment, a late payment fee is applicable as stipulated in the contract. For more information, contact us or call us on 2036805.
You should immediately contact the respective merchant. Cim Finance shall not be responsible for any liability, loss, damage or other claim related to the product and/or service acquire by you.
Call at one of our sub-offices to fill in the appropriate form or contact us for more information.
You are required to inform us of any change to your personal contact details within 8 days.
Call at one of our sub-offices to fill in the appropriate form or contact us for more information.
Any application for credit facilities can be made at one of our sub-offices or at one of our authorised partners.
You can make credit purchases through Cim Finance at more than 700 partners across the island, where this sticker is displayed :
Cim Finance® Ltd is a public company limited by shares incorporated in the Republic of Mauritius (Incorporation No. C1288 and BRN No. C06001288) and is regulated by the Bank of Mauritius as a non-bank deposit taking institution and licensed by the Financial Services Commission to provide credit finance, leasing and factoring services. You are encouraged to seek professional advice prior to investing in any services proposed in the advertisement.
COPYRIGHT © 2021 CIM Financial Services Ltd | Disclaimer | Data Privacy Statement Brand online by Nova Interaction
Capital repayment
Interest paid
Please note that:
Disclaimer
Monthly rental(Rs)
Finance amount (Rs)
Residual value
Repayment term (month)
Please note that:
Capital repayment
Interest paid
Please note that:
Disclaimer
Cim Voyage
Capital repayment
Interest paid
Please note that:
Disclaimer
Credit facility